Action on Elder Abuse – EARS Telephone Support Volunteer

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Details of the Charity:

Action on Elder Abuse works to protect and prevent the abuse of vulnerable older adults and by doing so also protects other adults at risk of abuse. Action on Elder Abuse is the first charity to address these problems and are the only charity in the UK working exclusively in the issue today.

Action on Elder Abuse run the Elder Abuse Recovery Service (EARS) which aims to enable survivors of elder abuse to achieve full recovery and put their trauma behind them. Victims are matched with a volunteer who will support them over the phone, in person, or within the local community.

Details of the Volunteering Opportunity:

The Telephone Support Volunteer will be help clients through their trauma of elder abuse onto a pathway of recovery by building a friendship based on trust and respect:

  • Building a rapport with client over the phone
  • Weekly phone call to your client and supporting them by listening to them and working towards goals
  • Working towards reintegrating clients back into their community if they have become isolated due to elder abuse
  • To be able to recognise and work within personal and organisational boundaries
  • Help your client with agreed activities
  • Encourage client to be more physically active, engage socially, or improve their health and wellbeing
  • Refer all information and advice enquiries to the Volunteer Coordinator

Location: based in Southwark, Lambeth and/or Croydon

Commitment: a minimum of 4 hours a week, for 6 months

Skills Required:

  • Good communication and listening skills are essential
  • Patience and tact
  • A caring, empathetic, sensitive manner and a non-judgemental approach
  • Reliable, dependable, flexible
  • To be able to recognise and work within personal and organisational boundaries
  • Understanding of confidentiality (working within AEA policies and procedures)
  • Commitment to understanding the needs of older people
  • Willingness to help raise self-esteem and confidence through a positive relationship between you as the volunteer and the client
  • Ability to work independently

*DBS required – provided free of charge by Brunel Volunteers

Additional Benefits to the Volunteer:

  • Travel expenses reimbursed
  • Induction training (2 days)
  • Regular catch-up meetings with Volunteer Coordinator
  • On-going training
  • Make a real contribution to work towards a safer community for all elderly adults across the UK
  • Valuable experience and skills that you can add to your CV
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the Brunel Volunteers Awards Ceremony

Interested? Apply Now!

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