Action on Elder Abuse – EARS Administration Volunteer

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Details of the Charity:

Action on Elder Abuse works to protect and prevent the abuse of vulnerable older adults and by doing so also protects other adults at risk of abuse. Action on Elder Abuse is the first charity to address these problems and are the only charity in the UK working exclusively in the issue today.

Action on Elder Abuse run the Elder Abuse Recovery Service (EARS) which aims to enable survivors of elder abuse to achieve full recovery and put their trauma behind them. Victims are matched with a volunteer who will support them over the phone, in person, or within the local community.

Details of the Volunteering Opportunity:

The Administration Volunteer will be a first point contact for queries in EARS, assisting the Volunteer Coordinator with any administration duties seen as appropriate including:

  • Maintaining the EARS manual and electronic administrative systems
  • Responding to general enquiries to the service
  • Researching and exploring, through telephone and email enquiries, groups and services for potential joint work with EARS
  • Arrange meetings, in liaison with Volunteer Coordinator
  • Preparing and sending out information and Volunteer Application packs
  • Inputting volunteers’ applications and information into records and databases
  • Assisting with preparation of training and promotional materials
  • Distributing publicity and promotional materials
  • Attending support/advice/training sessions with other volunteers

Location: based in Streatham, London

Commitment: a minimum of 4 hours a week, for 3 months

Skills Required:

  • Good communication skills, both orally and written
  • Attention to detail
  • Experience of and confidence working with Microsoft Office, particularly Word, Excel and PowerPoint
  • Ability to use your own initiative
  • A friendly, professional and welcoming manner
  • An understanding of and interest in the needs of older people

*DBS required – provided free of charge by Brunel Volunteers

Additional Benefits to the Volunteer:

  • Travel expenses reimbursed
  • Induction training (2 days)
  • Regular catch-up meetings with Volunteer Coordinator
  • On-going training
  • Make a real contribution to work towards a safer community for all elderly adults across the UK
  • Valuable experience and skills that you can add to your CV
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the Brunel Volunteers Awards Ceremony

Interested? Apply Now!

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