Jewish Museum London – Shop Volunteer

Details of the Organisation:

The Museum is the only institution in London that deals with the story of a cultural minority and is an important vehicle for education.  It is an exciting and evolving place to work and volunteer, whether you are from within the Jewish community or simply want to learn more about the cultural heritage sector.

Details of The Volunteering Opportunity:

The Jewish Museum London aims to provide interesting, rewarding and developmental volunteering opportunities for interested participants. Volunteers help to deliver the museum ethos and vision through their engagement with the public. Volunteers are key ambassadors for the museum, presenting the public face of the museum and being indispensable advocates for the work undertaken here.

In addition to the delivery of important services, volunteers bring many benefits to the museum, including:

  • Delivering the museum’s vision and presenting Judaism as the oldest living religion.
  • Being an ambassador and public face of the museum.
  • Encouraging links between the museum, visitors and the local community.
  • Bringing a fresh approach and a different perspective, one that reflects the views of local and wider communities and includes diversity of knowledge and experience.
  • Bringing credibility to the museum – showing that the work of the museum is valuable by offering your time for free.

Role:  Shop Volunteer

The Shop Volunteer will process the transactions for any shop products purchased by visitors, aid in restocking and tidying the shelves and answer any queries that the visitors may have. They are responsible for making sure no visitor uses the lift or main stairs to the galleries without first purchasing an entry ticket.

The objective is to ensure a smooth running and tidy shop, accurate transactions throughout the shift, and promotion of the museum shop, café, events and Friends membership.


The Shop Volunteer will process all shop transactions accurately. Should the admissions till experience a fault, all entry tickets will then be sold through the shop instead.

  •  The Shop Volunteer should try to ensure that the shop is clean and tidy at all times as well as fully stocked. They should inform the Retail Manager when a product has sold out.
  • The Shop Volunteer should greet each visitor in a friendly manner and be happy to give further assistance with any queries that the visitor may have.
  • The Shop Volunteer should be aware of public events occurring within the museum and to be able to promote the events programme, Friends membership, upcoming exhibitions and to have some stock knowledge.
  • Specialised training will be given to volunteers who wish to work in the shop. Volunteers should recognise that training in this area is an ongoing process.


The museum is open 7 days a week. Generally, the volunteer shift pattern is broken into 4-hour shifts (including a 15-minute break) that are at the following times:

AM: 9:45 – 1:30

PM: 1:15 – 5:00

Friday: 9:45 – 2:00*

* The museum closes early on Friday afternoons, so we ask Friday volunteers to commit to a 9:45-2:00 shift pattern.

We also have frequent evening events taking place that we may also require volunteer assistance for. These shifts are to provide shop and gallery cover, as well as any other tasks deemed appropriate by the Duty Manager.

Skills Required:

  • Listening and communication skills
  • Basic IT skills
  • Enthusiastic attitude
  • Reliable
  • Organizational skills
  • Good time-keeping
  • Customer Service skills

Additional Benefits to the Volunteer:

  • Free museum entry for yourself and a guest at any time.
  • 10% discount in the shop.
  • 20% discount in the café.
  • Travel expenses reimbursed up to a daily maximum of £10.
  • Free entry to museum events when on shift. Please ask the Duty Manager for more details.
  • Free role-related training workshops at regular intervals throughout the year.
  • An annual volunteer thank you event
  • The Visitor Services team also arrange trips to other museums and cultural institutions exclusively for the volunteers. All trips are designed to help enhance your visitor service skills and knowledge (while also being fun!) and allow you to meet other volunteers.
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the End of Year Volunteers Dinner

Interested? Apply here:

Please note '*' denotes mandatory fields

First Name(s) *
Last Name *
Email *
Your Brunel Student ID Number *
What course are you studying? *
Mobile / Home Telephone*
Have you come to study at Brunel from outside the EU? *
If you are an international student which visa do you hold? *
Tell us abit about yourself i.e. your interests, what you can bring to the organisation, why you want to volunteer? etc*


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