Jewish Museum London – Admission Till Volunteer – front desk

 

Details of the Organisation:

The Museum is the only institution in London that deals with the story of a cultural minority and is an important vehicle for education.  It is an exciting and evolving place to work and volunteer, whether you are from within the Jewish community or simply want to learn more about the cultural heritage sector.

Details of The Volunteering Opportunity:

The Jewish Museum London aims to provide interesting, rewarding and developmental volunteering opportunities for interested participants. Volunteers help to deliver the museum ethos and vision through their engagement with the public. Volunteers are key ambassadors for the museum, presenting the public face of the museum and being indispensable advocates for the work undertaken here.

In addition to the delivery of important services, volunteers bring many benefits to the museum, including:

  • Delivering the museum’s vision and presenting Judaism as the oldest living religion.
  • Being an ambassador and public face of the museum.
  • Encouraging links between the museum, visitors and the local community.
  • Bringing a fresh approach and a different perspective, one that reflects the views of local and wider communities and includes diversity of knowledge and experience.
  • Bringing credibility to the museum – showing that the work of the museum is valuable by offering your time for free.

Role: Admission Till Volunteer – front desk

 The admission till volunteer will process the transactions for any admission to the museum and answer any queries that the visitors may have. They are responsible for making sure no visitor enters galleries without first purchasing an entry ticket (the café and shop are free to enter however).The objective is to ensure a smooth running admission desk, accurate transactions throughout the shift, and promotion of the museum shop, café, events and Friends membership.

Activities

  • The Admission Till Volunteer will process all admission transactions accurately and promote the use of Gift Aid and donations on every Admission ticket. All visitors who buy a gallery ticket should be given a sticker to identify themselves as paying visitors.
  • The Admission Till Volunteer must ensure that all visitors are aware that they must purchase tickets to enter the museum, but also to advise that the Café and shop is free of charge.
  • The Admission Till Volunteer should ensure that the admission till is clean and clear. Cups, mobile phones, newspapers and other personal items should not be visible at any time.
  • The Admission Till Volunteer should greet each visitor in a friendly manner and be happy to give further assistance with any queries that the visitor may have. Any guests for the museum staff should be directed to the security desk so that they can sign in.

The museum is open 7 days a week. Generally, the volunteer shift pattern is broken into 4-hour shifts (including a 15-minute break) that are at the following times:

AM: 9:45 – 1:30

PM: 1:15 – 5:00

Friday: 9:45 – 2:00*

* The museum closes early on Friday afternoons, so we ask Friday volunteers to commit to a 9:45-2:00 shift pattern.

We also have frequent evening events taking place that we may also require volunteer assistance for. These shifts are to provide shop and gallery cover, as well as any other tasks deemed appropriate by the Duty Manager.

Skills Required:

  • Listening and communication skills
  • Basic IT skills
  • Enthusiastic attitude
  • Reliable
  • Organizational skills
  • Good time-keeping
  • Customer Service skills

Additional Benefits to the Volunteer:

  • Free museum entry for yourself and a guest at any time.
  • 10% discount in the shop.
  • 20% discount in the café.
  • Travel expenses reimbursed up to a daily maximum of £10.
  • Free entry to museum events when on shift. Please ask the Duty Manager for more details.
  • Free role-related training workshops at regular intervals throughout the year.
  • An annual volunteer thank you event
  • The Visitor Services team also arrange trips to other museums and cultural institutions exclusively for the volunteers. All trips are designed to help enhance your visitor service skills and knowledge (while also being fun!) and allow you to meet other volunteers.
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the End of Year Volunteers Dinner

Interested? Apply here:

Please note '*' denotes mandatory fields

First Name(s) *
Last Name *
Email *
Your Brunel Student ID Number *
What course are you studying? *
Mobile / Home Telephone*
Have you come to study at Brunel from outside the EU? *
If you are an international student which visa do you hold? *
Tell us abit about yourself i.e. your interests, what you can bring to the organisation, why you want to volunteer? etc*

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