Details of the Charity:
The Hillingdon Hospitals NHS Foundation Trust provides healthcare at both Hillingdon and Mount Vernon Hospital to residents of the London Borough of Hillingdon and to those living in the surrounding areas of Ealing, Harrow, Buckinghamshire and Hertfordshire. In 2013/14 the Trust had a turnover of £190 million and we employ over 2,500 staff. The Trust has approximately 400 volunteers and is keen to grow its volunteer workforce offering opportunity to local students at Brunel University.
Details of the Volunteering Opportunity:
The Department of Health definition of patient experience is gained through extensive research. Patients say
‘We want an NHS that meets not only our physical needs but our emotional needs too’’
- Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way
- Having information to make choices, to feel confident and to feel in control
- Being talked to and listened to as an equal
- Being treated with honesty, dignity and respect
This definition is closely aligned with our own values and patient experience objectives and as a Trust we endorse this definition. We believe that volunteers can support our aim to achieve this for our patients.
- To help create an environment that is calm, caring and comfortable.
- To ensure that patients have access to appropriate information.
- To offer companionship to patients
- To assist patients to voice their views on their experience
Supervised by – Supervision will be provided by the Ward Sister/Charge Nurse or Shift Coordinator.
Accountable to – Ward Sister/Voluntary Services Manager
- Facilitate the internal patient experience survey
- Use electronic tablet to gain patient feedback
- Ensure the relevant patient information is available on each ward
- Restocking leaflet racks.
- Ensuring patients know what information is available and where to find it.
- Assisting those patients who are unable to retrieve information independently by bringing the requested information to them.
- Introducing patients to the Hillingdon Patientline slides.
- Offer and provide companionship to those who patients who would like someone to accompany them for investigations elsewhere in the hospital e.g. X ray ( this is not for patients who require an appropriately trained chaperone for medical reasons)
- Offer and support activities to stimulate patients under the guidance of Allied Health Professionals and Nursing staff, for example
- Supporting with jigsaws
- Meeting and Greeting new patients or visitors to the ward.
- Offer companionship and comfort to patients & visitors
- Under the advice of the nursing team provide extra pillows or blankets to those patients who require them
- If requested by nursing staff provide refreshments to relatives
- Talking to patients
- Going to WRVS shop for patients
- Ensuring patients have adequate toiletry supplies
- Offer companionship and support at mealtimes
- Mealtime Assistant training required
This list is not exhaustive; this type of role has the potential to expand within the boundaries of the summary description. Patients companions once integrated into ward teams may well identify other activities that will support patients and ward teams. Any new activities identified will need to be discussed with the VSM
We would ask that volunteers commit to volunteering for at least 6 months offering up to 4 hours once a week during core hours of 9 – 5 pm, Monday to Friday.
Skills you Require from the Applicant:
- Good communication skills
Additional Benefits to the Volunteer:
- Travel expenses reimbursed
- Hours recorded contribute towards your Brunel Volunteers Award – leading to an invitation to the End of Year BV Dinner
- All roles undertaken will be recorded on your HEAR, which goes on your permanent university record
Interested? Apply below: